Who should attend

· Salespeople new to using the phone
· Telesales operatives looking to improve their results
· Customer service representatives moving into sales

What will they learn

· Neurolinguistic programming techniques to create rapport
· Subtle changes in language create big changes in results
· Persistence pays: how to stay with the chase with aggravating
· Motivating yourself to attain the bigger goals
· Alternative methods of obtaining the order
· Projecting your personality
· Smoothing the performance curve
· Sophisticated technique for getting to the decision maker
· Handling the gatekeepers
· Taking responsibility to secure confidence
· Managing your time to attain targets
· Handling new briefs/working with the client brief
· High value/low strike rate campaigns
· Managing success

Call now on 0870 710 2233 to check availability and to discuss your specific requirements