Who should attend?

· Managers with a sales responsibility
· HR personnel responsible for sales staff
· Leaders of field sales and telesales teams

What will you learn?

· Understanding Adult Learning Styles
· Comprehending Models for Adult Learning
· Preparing Your Lesson Plan
· Chunking Information
· Using Icebreakers
· Deciding on Presentation Methods
· Using Examples and Analogies
· Using Humour
· Using the Appropriate Visual Aid
· Dealing with Varying Skill Sets
· Creating a Learning Environment
· Delivering the Class
· Developing Communication Skills
· Using Your Body Effectively
· Building Rapport with Eye Contact
· Developing Your Voice
· Watching Your Vocabulary
· Active Listening
· Barriers to Effective Communication
· Understanding Questioning Techniques
· Managing Difficult Behaviors
· Feedback and Evaluation
· Guidelines for Giving and Receiving Feedback
· End-of-Course Evaluations
· Looking after your body and voice

Call Andy or Karen now on 0870 710 2233 to check availability and to discuss your specific requirements