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Delivery
We commit to confirm the delivery or similar of products and services
withing 7 working days where relevant.
Refunds
To secure a
booking we require a non-returnable deposit of 50% of the delegate
rate in advance. The balance of 50% of the delegate rate must be
paid 14 days in advance of the course.In the event of cancellation
by the delegate or their representative, the following refund of
the delegate rate will apply (the timing relates to receipt by A&P
of notification in writing of the cancellation):
Non-attendance by a delegate for whatever reason
without prior notification will attract a charge at the full delegate
rate.
A&P reserves the right to cancel courses with
prior notice. In the event of cancellation by A&P, any deposit
on the delegate rate or monies paid towards the delegate rate will
be refunded.
In the event that unforseen circumstances render
it impossible to complete a course before half that course (by duration)
is completed. A&P will credit the client the sums paid. These
credits may be used exclusively on subsequent A&P courses. In
event that unforseen circumstances render it impossible to complete
a course after more than half of that course (by duration) is completed,
no credit will be due to the client.
A&P will not be liable for consequential loss
resulting from cancellation by either party.
Data Protection Notice
This notice explains how we will process your personal information.
Data Protection Principles
A&P Training Ltd complies with the principles of the Data Protection
Act 1998 and the Privacy and Electronic Communications (EC Directive)
Regulations 2003. The eight principles relating to the processing
of personal information are:
Fairly and lawfully processed
Processed for a limited time
Adequate, relevant & not excessive
Accurate
Not kept longer than necessary
Processed in accordance with your rights
Secure
Not transferred to countries without adequate protection
Your privacy and security is of utmost importance to us. We will
always follow these principles and ask you how you would like us
(or our partners) to communicate with you. The Information Commissioner
regulates compliance with the Data Protection Act. See details at
end of contact page.
The Data Controller is A&P Training Ltd
How we use personal data
The data controller will use your information together with other
information for administration (including providing any goods, services
or information you have requested), marketing, credit scoring, customer
services and profiling your purchasing preferences. We may disclose
your information to our service providers and agents for these purposes.
Consent
By returning or submitting a form or verbally providing your personal
information to us, you consent to:
a) our processing your sensitive personal data; and
b) our transferring your information to countries, which do not
provide the same level of data protection as the UK if necessary
for the above purposes. If we do make such a transfer, we will put
a contract in place to ensure your information is protected.
You may exercise your right to opt out of the use of your information
for marketing purposes at any time by contacting us by the methods
explained at the end of this notice.
Your personal information will be disclosed where we are obliged
or permitted by law to do so. If you post or send offensive or objectionable
content anywhere on or to any of our websites or otherwise engage
in any disruptive behaviour on any of our websites, we can use whatever
information that is available to us about you to stop such behaviour.
This may involve informing relevant third parties such as your employer
and law enforcement agencies about the content and your behaviour.
Third Parties
We would like to share your information with organisations who are
our business partners. They may contact you by mail or telephone
to let you know about any goods, services or promotions, which may
be of interest to you. We will always give you an option to opt
out at the point where you give us your details. We will never supply
your information to a third party for marketing purposes if you
tell us not to.
You may also exercise your right to opt out of the use of your information
being supplied to a third party, for marketing purposes at any time,
by contacting us by the methods explained at the end of this notice.
Cookies
When you visit one of our websites, we may send you a cookie. A
cookie is a small file that can be placed on your computer's hard
disk for record keeping purposes and we may use them to do a number
of things:
Cookies help us to recognise you when you next visit one of our
websites and note the advertisements displayed to you. This allows
us to tailor the advertisements we provide to your preferences.
We may use the services of third party ad servers for this purpose
Cookies may be used to compile anonymous statistics related to the
take up or use of services, or to patterns of browsing. A third
party collects such data on our behalf to measure web site performance.Information
collected is aggregated for reporting purposes. No personally identifiable
information is collected by this service. The use of this service
assists us in measuring and improving the structure and ease of
use of our web sites
Financial Details
A&P Training Ltd does not store your financial details either
for credit card, BACS, bank details or other related information.
Credit checks
If you apply for credit then to help us to make credit decisions
about you, to prevent fraud, to check your identity and to prevent
money laundering, we may search the files of credit reference agencies
who will record any credit searches on your file. We may also disclose
details of how you conduct your account to such agencies. The information
will be used by other credit grantors for making credit decisions
about you and the people with whom you are financially associated
for fraud prevention, money laundering prevention and occasionally
for tracing debtors.
Updating or deleting your personal information
Should you request that your account is closed and your personal
information removed, please be assured that this will be done as
soon as is reasonably possible. Personal information from closed
accounts is retained in order to comply with legal obligations,
prevent fraud, collect any fees owed, resolve disputes and troubleshoot
problems etc, but always done within a legal framework.
When you request to be removed from further marketing offers, you
will be added to a suppression list to ensure your request is complied
with. All personal data is processed in line with the requirements
of the Data Protection Act 1998 and The Privacy and Electronic Communications
(EC Directive) Regulations 2003.
Information Requests
You have a right to ask for a copy of your information (for which
we charge a small fee) and to ask us to correct any inaccuracies
in your personal information (which is free). To make sure we follow
your instructions correctly and to improve our service to you through
training of our staff, we may monitor or record telephone calls.
When you give us information about another person, you confirm that
they have appointed you to act for them, to consent to the processing
of their personal data, including sensitive personal data and to
the transfer of their information abroad and to receive on their
behalf any data protection notices.
Notification of changes
From time to time, we may make changes to the Privacy Policy. This
may be in relation to changes in the law, best practice or changes
in our services.
How to contact us
Tel: 08707 10 22 33
Email: info@a-and-p.com
Post: A&P Training Ltd, Unit 19, 226 Maddison House, Croydon,
CR9 1DF
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