Who should attend?

· New recruits to telesales
· Staff that are new to sales
· Secretaries and PAs
· Customer service staff
· Managers in a client-facing role

What will they learn?

· Why do people buy
· Creating a good first impression
· Better planning and preparation for calls
· The ideal methods of handling objections
· Quicker and better closing
· Recognise the different types of client
· Pick up classic strategies to ensure you speak to the decision-maker
· Turn more enquires and expressions of interest into sales
· Structuring the call
· Listening and active listening
· Types and leverage of questions
· Matching features to benefits
· Voice and presentation

Call now on 0870 710 2233 to check availability and to discuss your specific requirements